Terms & Conditions
Payments
TP German Auto Spares accepts secure online payments through approved third-party payment providers, including PayFast, PayFlex, PayJustNow, and other payment methods that may be made available at checkout.
All online payments are processed through third-party payment gateways. TP German Auto Spares does not store customers’ card or online banking credentials on its servers.
Orders will only be processed and products released once payment has been successfully confirmed and cleared.
Where payment is pending, unsuccessful, reversed or requires additional verification, TP German Auto Spares reserves the right to place the order on hold until payment has been confirmed.
PayFlex, PayJustNow & Instalment Payments
Eligible customers may be offered PayFlex, PayJustNow or another instalment payment option at checkout, subject to the respective payment provider’s eligibility requirements, approval process and terms and conditions.
Availability of an instalment payment option may depend on the total value of the customer’s order and other requirements determined by TP German Auto Spares or the relevant payment provider.
TP German Auto Spares does not control and is not responsible for a third-party payment provider’s approval or decline decisions, instalment schedules, customer account management, late-payment consequences or other obligations administered directly by that provider.
Customers who use an instalment payment option remain subject to all applicable TP German Auto Spares policies, including these Terms & Conditions and our shipping, returns and refund requirements.
Shipping & Delivery
TP German Auto Spares offers nationwide delivery across South Africa through The Courier Guy and other approved courier or freight partners where required.
Shipping charges may be calculated at checkout based on factors including the product, parcel size and weight, delivery location and selected delivery service.
Estimated delivery periods are provided as guidelines and are not guaranteed. Delivery may be affected by stock availability, order processing times, courier delays, public holidays, remote-area delivery requirements and circumstances outside the reasonable control of TP German Auto Spares.
Certain oversized or heavy products, including engines, gearboxes and large body parts, may require a separate freight quotation or special delivery arrangement before dispatch.
Where available, customers may select in-store collection instead of delivery.
Customers are responsible for providing complete and accurate delivery information. Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where legally permissible.
Courier Deliveries
TP German Auto Spares will take reasonable care when preparing and packaging products for courier collection.
Customers should inspect delivered parcels as soon as reasonably possible and report products that appear to have been damaged or lost during transit promptly so that TP German Auto Spares can assist with the appropriate courier investigation or claim.
Courier delays and other circumstances outside TP German Auto Spares’ reasonable control may affect delivery times.
Nothing in this section excludes any responsibility that TP German Auto Spares may have under applicable South African law.
Order Processing
Orders are generally processed during normal business hours once payment has been successfully confirmed.
TP German Auto Spares reserves the right, where reasonably necessary, to place an order on hold, contact the customer, or cancel an order in circumstances involving:
- Incorrect pricing or product information
- Stock shortages or unavailable products
- Suspected fraudulent transactions
- Supplier or inventory availability issues
- Incorrect or incomplete customer information
- Delivery or logistical limitations
- Payment verification problems
- An obvious website or listing error
If TP German Auto Spares cannot fulfil an order, the customer will be contacted and an appropriate replacement, credit, refund or other resolution will be arranged where applicable.
Product Images & Representation
Product images displayed on the TP German Auto Spares website are provided for identification, illustration and reference purposes.
The image displayed on a product listing may not always be a photograph of the exact physical item that the customer will receive.
Because TP German Auto Spares supplies used, replacement and automotive parts, the actual product supplied may differ from the displayed image in appearance, colour, markings, labels, cosmetic wear, packaging, manufacturer branding or other non-functional characteristics.
Where multiple units of the same or equivalent part are held in stock, TP German Auto Spares may use a representative image rather than photographing every individual unit.
TP German Auto Spares will make reasonable efforts to supply the correct product, specification and compatible part ordered by the customer.
Customers who require confirmation of the exact appearance or condition of a particular product should contact TP German Auto Spares before purchasing and may request photographs or further information about the available item.
A difference between a representative website image and the physical product received does not, by itself, mean that an incorrect product has been supplied, provided that the product materially corresponds with the description, specification and agreed compatibility.
Product Condition
Unless a product is specifically advertised as new, customers should not assume that an automotive part is new merely because of its website image.
Used automotive parts may show reasonable evidence of previous use, including cosmetic marks, scratches, staining, discolouration or other signs of normal wear.
Cosmetic differences that do not materially affect the intended operation of a correctly supplied used product will not necessarily constitute a defect.
If the physical condition or appearance of a particular part is important to the customer, the customer should contact TP German Auto Spares before purchasing and request confirmation or photographs of the available item.
Product Information & Compatibility
Customers are responsible for providing accurate vehicle information and should verify product compatibility before purchasing.
TP German Auto Spares makes reasonable efforts to ensure that product titles, descriptions, specifications and compatibility information are accurate. However, automotive parts can vary between vehicle models, production years, engine variants and specifications.
Customers are strongly encouraged to confirm compatibility using:
- VIN number
- Engine code
- Vehicle make and model
- Vehicle year
- Existing/OEM part number
- Photographs of the existing component where necessary
Where compatibility is uncertain, the customer should contact TP German Auto Spares before completing the purchase.
TP German Auto Spares cannot accept responsibility for an incorrectly selected product where the customer ordered the incorrect part or provided insufficient or incorrect vehicle information, subject to any rights the customer may have under applicable law.
Returns, Exchanges & Refunds
Customers should inspect products as soon as reasonably possible after delivery or collection and promptly notify TP German Auto Spares of any problem.
Where TP German Auto Spares has supplied an incorrect, defective or damaged product, the customer should contact TP German Auto Spares so that the matter can be assessed and an appropriate remedy arranged in accordance with these Terms & Conditions and applicable South African consumer law.
Where TP German Auto Spares has correctly supplied the product ordered, a return or exchange requested because the customer changed their mind, ordered the incorrect part, no longer requires the product, or obtained a replacement elsewhere may be subject to approval and applicable return conditions.
All returned products are subject to inspection before an exchange, credit or refund is approved.
Products should be returned in substantially the same condition in which they were supplied, subject to reasonable inspection and any applicable statutory rights.
Original delivery charges may be non-refundable where a return is unrelated to an error by TP German Auto Spares, subject to applicable law.
Nothing contained in these Terms & Conditions is intended to exclude, restrict or override rights or remedies available to consumers under applicable South African law.
20% Handling Fee
Where TP German Auto Spares has correctly supplied the product ordered and agrees to accept a return or exchange that is not the result of an incorrect or defective product supplied by TP German Auto Spares, a 20% handling fee may be charged, where legally permissible.
The handling fee is intended to contribute toward reasonable costs associated with administration, inspection, handling, restocking and preparing the returned product for resale.
The 20% handling fee may apply where, for example:
- The customer ordered the incorrect product
- The customer changes their mind after purchasing
- The customer no longer requires the product
- The customer has purchased or fitted another replacement elsewhere
- TP German Auto Spares agrees to an exchange or return of a correctly supplied product
The handling fee will not be applied where TP German Auto Spares supplied the incorrect product or where applying the fee would interfere with a remedy or right available to the customer under applicable South African consumer law.
Credit Notes
Where a return is accepted and a credit note is the agreed or legally appropriate remedy, TP German Auto Spares may issue a credit note valid for 3 months from the date of issue, subject to applicable law.
Where a customer has already replaced or purchased the relevant part elsewhere before TP German Auto Spares has had a reasonable opportunity to inspect, replace or otherwise resolve an issue, TP German Auto Spares may, where appropriate and legally permissible, offer a credit note rather than an exchange.
Credit notes may be used towards eligible products purchased from TP German Auto Spares during their validity period.
Credit notes are not automatically redeemable for cash unless otherwise agreed or required by applicable law.
The issuing or availability of a credit note does not remove any refund, repair, replacement or other statutory remedy to which a customer may be legally entitled.
Electrical Parts & Restricted Returns
Due to the nature of automotive electrical components and the possibility of damage caused by incorrect installation, electrical parts may be subject to additional inspection and return requirements.
This may include products such as:
- Control units
- Computer boxes/ECUs
- Sensors
- Electronic modules
- Other electrical components
Customers should confirm compatibility before purchasing electrical components and are strongly encouraged to have them installed by a suitably qualified person.
Proof of purchase must be retained for any return, exchange or warranty claim.
Restrictions applicable to electrical components do not override any rights or remedies available to a customer where the product is defective, incorrectly supplied or otherwise protected under applicable South African law.
Engines & Starting Guarantee
Engines supplied by TP German Auto Spares are sold with a starting guarantee.
Unless otherwise agreed with management, the engine should be fitted and tested within 3 days of purchase or collection.
Customers are responsible for ensuring that an engine is installed by a suitably qualified mechanic and that appropriate installation procedures are followed.
This includes checking or replacing, where appropriate, fluids, filters, cooling-system components and other service items required for safe installation and operation.
Any problem with an engine should be reported to TP German Auto Spares as soon as reasonably possible within the applicable guarantee period.
TP German Auto Spares may require:
- Proof of purchase
- Vehicle details
- Proof or information regarding installation
- Diagnostic information
- Inspection of the engine
- Other reasonable information necessary to assess the claim
The starting guarantee does not cover damage caused by incorrect installation, overheating, lack of lubrication, incorrect fluids, misuse, modification, accident damage or failure of unrelated vehicle components, to the extent permitted by applicable law.
All engine guarantee claims are subject to inspection and assessment and to any rights the customer may have under applicable South African consumer law.
Incorrect Parts Supplied
If TP German Auto Spares or an applicable supplier supplies an incorrect product, the customer should notify TP German Auto Spares promptly.
Where a replacement is appropriate, TP German Auto Spares will endeavour to arrange the correct replacement within 3 business days, subject to stock and supplier availability.
If the correct product cannot reasonably be supplied within that period, TP German Auto Spares will communicate with the customer regarding the expected timeframe and available replacement, credit or refund options.
Tyres, Shocks & Other Restricted Products
Certain products, including tyres, shocks and other safety- or fitment-sensitive components, may be subject to specific return, exchange or warranty conditions.
Customers should therefore verify specifications and compatibility before fitment.
Once a product has been fitted, used, modified or damaged after supply, return eligibility may be affected, except where the customer has a statutory right to return the product or seek another remedy.
Proof of Purchase
Customers should retain their invoice or other valid proof of purchase.
Proof of purchase may be required when requesting:
- A return
- An exchange
- A credit note
- A refund
- A warranty assessment
- An engine guarantee claim
TP German Auto Spares may request reasonable proof that the product was purchased from TP German Auto Spares before processing a claim.
Refunds
Where a refund has been approved, TP German Auto Spares may process the refund by EFT, reversal through the original payment method, or another appropriate method, depending on how the original transaction was processed and the circumstances of the refund.
Cash refunds may not be available for transactions originally paid electronically.
Refund processing times may vary depending on the customer’s bank, payment gateway and payment method.
Pricing & Availability
All prices and stock availability displayed on the website are subject to change.
TP German Auto Spares makes reasonable efforts to maintain accurate online pricing, stock availability and product information.
Because stock may also be sold through physical premises or other sales channels, an item displayed as available online may occasionally become unavailable before the website inventory is updated.
If an obvious pricing, stock or listing error is discovered after an order has been placed, TP German Auto Spares will contact the customer before processing the affected order and arrange an appropriate resolution.
Fraud Prevention & Verification
TP German Auto Spares reserves the right to carry out reasonable verification of customer information, payment information and order details before releasing or dispatching products.
Orders identified as potentially fraudulent or requiring additional verification may be temporarily placed on hold while reasonable verification is completed.
Where a transaction cannot be satisfactorily verified, TP German Auto Spares may cancel and refund the affected order where appropriate.
Customer Responsibility
Customers are responsible for providing accurate contact, vehicle, billing and delivery information when placing an order.
Customers should carefully review the product description, compatibility information, price, quantity, delivery method and order details before completing payment.
Where assistance is required, customers are encouraged to contact TP German Auto Spares before placing the order.
Acceptance of Terms
By placing an order with TP German Auto Spares, the customer confirms that they have had an opportunity to review these Terms & Conditions.
These Terms & Conditions must be read together with any applicable privacy, shipping, warranty and returns policies published by TP German Auto Spares.
Contact Information
TP German Auto Spares
Pretoria, South African
Phone: 012 023 3644
WhatsApp: 082 266 1524
Email: tpgermanauto@gmail.com